Where we Came From:
Growth of ABS - Associated Building Services
1955
- XGI
1957 - Implemented customer and employee
appreciation
1974 - Barnett Gershen became
President
1976 - Implemented strategic
planning
1980 - Established
BOD
1984 - Professionalized
hiring
1985 - Implemented Birkman testing and
professionalized hiring process
1986 - Implemented customer satisfaction
procedures -- quarterly reviews, multi-bonding,
etc.
1988 - Targeted special markets for
growth
1990 - Implemented relational counseling
for teambuilding
1991 - Established risk management
program
1995 - Established CT management and
stock option program
1998 - Closed first of several major
acquisitions
1999 - Implemented incentive bonus
plan
2000 - Started knowledge building company
wide (Focus meetings)
2001 - Closed last
acquisition
2002 - Invested in organic growth --
sales team and sales support
2004
- Sold to
GCA
All implemented programs were consistently
improved because of the strategic planning drivers in place causing the
executive leadership to maintain a disciplined focus on the mission, vision, and
goals.
Success takes time and a willingness to honestly and openly and
effectively analyze mistakes and correct them without letting ego get in the
way.
Advanced skills are the basics mastered.
- Bruce Lee
President / Owner